June 4, 2015
What’s there to like about Pakistan? I go through hell on daily basis. It wasn’t this bad in this country ten years ago. There was still a system that functioned. There were still few educated people. There was still a bit of satisfactory customer service. Nothing such exists anymore. More the things rising in price, the lower the service is going.
I have been trying to get an appointment with a doctor for weeks. She sits at Agha Khan Hospital and Hilal e Ahmer Hospital in Karachi. The phone line at Hilal e Ahmer goes busy all day long, and if it doesn’t then no one ever picks up. I called the switch and the operator said she couldn’t help me and I was suppose to keep dialing the same number. According to her everyone complains about this number (and yet the admin is incapable of fixing the issue.) At Agha Khan Hospital, no one picks at her clinic either. Can’t the operator inform about the clinic hours?
What should a person do? Run to the hospital to get an appointment? Aren’t phones invented for convenience and rapidness? Both Hospitals are far from my house. Well, I had to send my husband to get an appointment. How inconvenient it is to leave work and go all the way in the heat of Karachi’s hottest month.
What is more infuriating is that Pakistani people are not even apologetic for their mistakes, misconduct or lack of good service. (I don’t know what is being taught at schools and universities these days.)
I don’t see this country getting better. It is getting worse by day. No business wants to spend on training of customer service staff. They want to make profit and keep it all. Who cares in Pakistan for the customers who help making companies rich?
It’s partly customers fault too who are still using those products and services. They should be taught the power of revolution. They should be taught to stand united and boycott those businesses that treat them like cockroaches.
Even the consumer products have no quality control in Pakistan. Locally produced Lays Chips are full of salt. Local Cheetos are full of acid. All you taste is salt. Frozen snacks taste different every time you open a new pack. I opened a new Suleman Jam bottle and found an insect among the pieces of fruit chunks. I complained the company and there was no action taken. No apology. What kind of hygiene regime is run in the factories here? There is no quality in anything. All shelf foods have either excessive citric acid or salt so over whelming that you don’t taste anything else. I don’t think the Pakistan government cares for nation’s health.
Super Stores don’t care either if they lose the customers. I start going to one store and find a product so I decide to continue going there. Well, only to find that product disappear from the shelves after a couple of months. Asking the store owner result in a rude answer that no one buys that. Well, people were buying that is why it finished. Now get more so the customer doesn’t have to switch stores every two months. NO BODY CARES IN PAKISTAN FOR CUSTOMERS. Stores don’t even keep full range of one product. I was in Agha’s Super Market .They have Shan masala range. I went there to buy Shan Sweet and Sour Masala. And guess what? They said they don’t keep this flavour. They only keep Pakistani flavours. Seriously? Shan makes only one Chinese flavour. How much space would such a big store require to add one more box? What an inconvenience. I bought what was available and had to go to a store a kilometer away to buy a box of masala that costs only half a dollar. (Spending more fuel than that.)
I suggest these slogans to Pakistani companies:
Customer is Never Right
We Don’t Care for You
Take It Or Leave It
by xandria noir
